KC
Kallie C
1 reviews | Active since Sept 2023
27 Aug 2024, 11:04
****, ****tier then you get Marquis Finance!!
I cannot believe that these clowns are still in business!! Worst customer service in the history of mankind !! I have been trying to get a settlement amount from them for weeks!! I want to sell my vehicle and the buyer is already approved by Toyota Finance but it takes these clowns weeks to produce it and in the meantime the potential buyer has to re apply for the loan !!! I'm not going to try to explain what a complete and utter mess their call center is ........ no answer at all ever!!
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Marquis Finance's replyOfficial
27 Aug 2024, 11:23I’m truly sorry to hear about the frustrating experience you’ve had, and I want to sincerely apologise for the delays and lack of communication you’ve encountered. Your concerns are completely valid, and I understand how important it is to obtain a settlement amount promptly, especially when you have a potential buyer ready to proceed. Please know that your feedback is taken very seriously, and I’m committed to resolving this for you. I’ll be in touch shortly and assist you.
Marquis Finance's reply27 Aug 2024, 11:23
Official
I’m truly sorry to hear about the frustrating experience you’ve had, and I want to sincerely apologise for the delays and lack of communication you’ve encountered. Your concerns are completely valid, and I understand how important it is to obtain a settlement amount promptly, especially when you have a potential buyer ready to proceed. Please know that your feedback is taken very seriously, and I’m committed to resolving this for you. I’ll be in touch shortly and assist you.