They take forever to pick up

 

Dear Susan,

I hope this message finds you well. I am writing to express my sincerest apologies for the inconvenience and frustration you experienced with our service. We deeply regret that we did not meet your expectations and that our service fell short of the standards you deserve.

Please know that we take your feedback very seriously and are committed to making improvements to ensure this does not happen again in the future. Your satisfaction is our top priority, and we are dedicated to resolving any issues you may have faced.

With that being said, we will contact you shortly with the contact details provided, and thus assist you ASAP. We value your business and would like the opportunity to make things right.

Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to improve our service.

Warm regards,