TM
Tsiri M

1 reviews | Active since Aug 2023

14 Dec 2023, 09:00

They need to train t...

<div>They need to train their staff about customer service, the consultants are rude and not patient at all except for **** who was able to assist me, been trying to communicate with them for 3 days via emails and calls, and if you don’t reach out to them they will never reach out to you, there is a lady named ****who wantes to send my call back to the que because of a bad network i mean instead of saying i will call you back you want to send me back to the que? Any way i was finally assisted by ***** on the 3rd day, Marquis finance really need to work hard on customer service</div>

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Replies (3)
Marquis Finance
Marquis Finance's reply18 Dec 2023, 09:35
Official
Dear Tsiri, thank you for bringing your experience to our attention. We sincerely apologise for any inconvenience you've faced while trying to reach out to us. Your feedback is valuable, and we take it seriously in our ongoing efforts to enhance customer service. One of our customer service consultants will be in touch.
TM
Tsiri M's update18 Dec 2023, 18:58
Reviewer Update
Thanks for calling and assuring me that my concerns will be addressed, above everything i would like to thanks marquis finance for giving me the lowest fixed interest rate offer when purchasing my vehicle..😁
Marquis Finance
Marquis Finance's reply19 Dec 2023, 13:44
Official
It's only a pleasure. We hope you have an amazing festive season.