PN
Promise N
1 reviews | Active since Dec 2023
11 Sept 2026, 12:42
They make monetary decisions on your behalf
I was informed that MFQ paid a lump sum for my warranty with AA Velocity without my consent, can I please get a refund for all the monies deducted from January 2026 as I did not agree to it
Helpful (0)
Replies (6)0
Replies (6)
Marquis Finance's replyOfficial
11 Sept 2026, 15:58Dear Promise,
We’re sorry to hear about your concern regarding the AA Velocity warranty and the deductions from January 2026. We understand your concern, particularly as you state that you did not consent to the warranty arrangement. We would like to investigate this matter and verify the agreement and payment allocation on your account. Once reviewed, we can provide clarity on the warranty and advise you accordingly regarding your refund request.
We’re sorry to hear about your concern regarding the AA Velocity warranty and the deductions from January 2026. We understand your concern, particularly as you state that you did not consent to the warranty arrangement. We would like to investigate this matter and verify the agreement and payment allocation on your account. Once reviewed, we can provide clarity on the warranty and advise you accordingly regarding your refund request.
Marquis Finance's reply11 Sept 2026, 15:58
Official
Dear Promise,
We’re sorry to hear about your concern regarding the AA Velocity warranty and the deductions from January 2026. We understand your concern, particularly as you state that you did not consent to the warranty arrangement. We would like to investigate this matter and verify the agreement and payment allocation on your account. Once reviewed, we can provide clarity on the warranty and advise you accordingly regarding your refund request.
We’re sorry to hear about your concern regarding the AA Velocity warranty and the deductions from January 2026. We understand your concern, particularly as you state that you did not consent to the warranty arrangement. We would like to investigate this matter and verify the agreement and payment allocation on your account. Once reviewed, we can provide clarity on the warranty and advise you accordingly regarding your refund request.
PN
Promise N's updateReviewer Update
11 Sept 2026, 16:07How long will that take since i have opted to surrender the car, I have been asking for an investigation but was being ignored by everyone
PN
Promise N's update11 Sept 2026, 16:07
Reviewer Update
How long will that take since i have opted to surrender the car, I have been asking for an investigation but was being ignored by everyone
Marquis Finance's replyOfficial
11 Sept 2026, 16:26Hi Promise,
An email was sent to you, kindly respond on that channel and we will assist.
An email was sent to you, kindly respond on that channel and we will assist.
Marquis Finance's reply11 Sept 2026, 16:26
Official
Hi Promise,
An email was sent to you, kindly respond on that channel and we will assist.
An email was sent to you, kindly respond on that channel and we will assist.
PN
Promise N's updateReviewer Update
11 Sept 2026, 16:46Both your email and the response here are not giving a clear answer
PN
Promise N's update11 Sept 2026, 16:46
Reviewer Update
Both your email and the response here are not giving a clear answer
Marquis Finance's replyOfficial
11 Sept 2026, 16:49As previously advised, we have requested the call recording from AA Warranties and are currently awaiting this to complete our investigation. Once received and reviewed, should the recording not clearly confirm your consent to the warranty, we will request the cancellation accordingly.
Should you have any further questions or require clarification, please respond directly to this email. HelloPeter is a public feedback platform and is not the appropriate channel for managing your account query or providing assistance.
We will provide you with further feedback once the recording has been received and reviewed.
Marquis Finance's reply11 Sept 2026, 16:49
Official
As previously advised, we have requested the call recording from AA Warranties and are currently awaiting this to complete our investigation. Once received and reviewed, should the recording not clearly confirm your consent to the warranty, we will request the cancellation accordingly.
Should you have any further questions or require clarification, please respond directly to this email. HelloPeter is a public feedback platform and is not the appropriate channel for managing your account query or providing assistance.
We will provide you with further feedback once the recording has been received and reviewed.
PN
Promise N's updateReviewer Update
21 Sept 2026, 13:12I have not received any feedback, I sent a follow up email but got no response on the progress of the investigation
PN
Promise N's update21 Sept 2026, 13:12
Reviewer Update
I have not received any feedback, I sent a follow up email but got no response on the progress of the investigation