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Christine H
1 reviews | Active since Nov 2013
02 Jul 2024, 09:41
They are *********** when it comes to customer service
They are *********** when it comes to customer service. I have been asking..... then begging..... I lost my temper since April for them to einther change my banking details or cancel my debit order. They flat out REFUSED. They refused to use the authorised 3rd party account for debit order, and then they refused to give my the banking details to pay my account. Finally, after a month, I got the banking details.... so I have been paying manually ON TIME for the past two months, but still, they are trying to debit my account. I am fed up! Now I pay my car..... and bank cost on an account no longer in use (in the process of being closed.) What more must I do to get the debit order cancelled????
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Marquis Finance's replyOfficial
02 Jul 2024, 11:34Hi Christine, I sincerely apologize for the ongoing frustration and inconvenience you have experienced regarding the cancellation of your debit order and the update of your banking details.
I understand that this has been an ongoing issue since April, and it is unacceptable that you have had to endure such difficulties. Your request to cancel the debit order and use an authorized third-party account should have been handled promptly and efficiently.
To resolve this matter immediately, kindly send an email through at ***, and provide me with your agreement number and I will personally see to it that this is resolved.
Marquis Finance's reply02 Jul 2024, 11:34
Official
Hi Christine, I sincerely apologize for the ongoing frustration and inconvenience you have experienced regarding the cancellation of your debit order and the update of your banking details.
I understand that this has been an ongoing issue since April, and it is unacceptable that you have had to endure such difficulties. Your request to cancel the debit order and use an authorized third-party account should have been handled promptly and efficiently.
To resolve this matter immediately, kindly send an email through at ***, and provide me with your agreement number and I will personally see to it that this is resolved.