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Tiffany T
1 reviews | Active since Jan 2024
18 May 2024, 10:29
Terrible service the...
Terrible service they never responded to emails nor call request ...you will waste your airtime phoning them for assistance because the call rings to no answer, I wish I had never taken my car out with them
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Replies (2)
Marquis Finance's replyOfficial
22 May 2024, 12:41Dear Tiffany, we're truly sorry to hear about your recent experience with our service. Your feedback is important to us, and we apologise for the inconvenience caused by the lack of response to your emails and calls. We understand how frustrating this must have been for you.
Marquis Finance's reply22 May 2024, 12:41
Official
Dear Tiffany, we're truly sorry to hear about your recent experience with our service. Your feedback is important to us, and we apologise for the inconvenience caused by the lack of response to your emails and calls. We understand how frustrating this must have been for you.
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Tiffany T's updateReviewer Update
01 Oct 2024, 11:42Marquis Finance Company
0/5 Stars_
"I'm extremely disappointed with the service I received from Marquis Finance regarding the extended warranty on my car. The process was slow, disorganized, and lacked transparency, leading to unnecessary stress and frustration. Specifically:
- It took over a 3 month to get my cancellation confirmed after not being able to provide me with information on what all the warranty covers and how the claim process works with no updates or communication from the customer servicemanager . I had to constantly follow up with them, only to be met with vague excuses and broken promises and no sense of urgency
- When I tried to contact them via email because I've been met with the challenge of never getting hold on the customer portal and request nor via phone calI was met with no concern for me as the customer and unhelpful staff who seemed uninterested in resolving my issue besides the customer service manger she was the only one responding but the other people she escalated my mater to has no business ecthics or professionalism They would transfer me to different departments, only to have me repeat my story multiple times.
- there is still no resolution the company itself is very unsatisfactory and didn't address the root problem. It felt like they were just trying to get rid of me rather than genuinely help.
- To add insult to injury, the communication throughout the process was poor. I received generic emails of them following up after I had sent another email contacting them from my side that didn't acknowledge my specific concerns.
- they have deducted money after the cancelation of the warranty was processed twice on my account for the month of July
- bear in mind this been going on since May they only cancelation the warranty on the 25th of July and still deducted for the warranty twice
I'm shocked and disappointed by the level of service I received from Marquis Fiance As a customer I expect a certain level of respect, empathy, and professionalism especially because it is my hard earned money ive wasted all these months just for them to not assist me at all .... I WANT A REFUND ON ALL THAT MONEY . Quick to take money but can't deliver on service , Ive not claimed once . Unfortunately, they fell short on all counts. I hope they take my feedback seriously and make necessary changes to improve their service. Until then, I would not recommend them to anyone."
I would like my matter to be handed over to CEO (Andrew Marshall)
0/5 Stars_
"I'm extremely disappointed with the service I received from Marquis Finance regarding the extended warranty on my car. The process was slow, disorganized, and lacked transparency, leading to unnecessary stress and frustration. Specifically:
- It took over a 3 month to get my cancellation confirmed after not being able to provide me with information on what all the warranty covers and how the claim process works with no updates or communication from the customer servicemanager . I had to constantly follow up with them, only to be met with vague excuses and broken promises and no sense of urgency
- When I tried to contact them via email because I've been met with the challenge of never getting hold on the customer portal and request nor via phone calI was met with no concern for me as the customer and unhelpful staff who seemed uninterested in resolving my issue besides the customer service manger she was the only one responding but the other people she escalated my mater to has no business ecthics or professionalism They would transfer me to different departments, only to have me repeat my story multiple times.
- there is still no resolution the company itself is very unsatisfactory and didn't address the root problem. It felt like they were just trying to get rid of me rather than genuinely help.
- To add insult to injury, the communication throughout the process was poor. I received generic emails of them following up after I had sent another email contacting them from my side that didn't acknowledge my specific concerns.
- they have deducted money after the cancelation of the warranty was processed twice on my account for the month of July
- bear in mind this been going on since May they only cancelation the warranty on the 25th of July and still deducted for the warranty twice
I'm shocked and disappointed by the level of service I received from Marquis Fiance As a customer I expect a certain level of respect, empathy, and professionalism especially because it is my hard earned money ive wasted all these months just for them to not assist me at all .... I WANT A REFUND ON ALL THAT MONEY . Quick to take money but can't deliver on service , Ive not claimed once . Unfortunately, they fell short on all counts. I hope they take my feedback seriously and make necessary changes to improve their service. Until then, I would not recommend them to anyone."
I would like my matter to be handed over to CEO (Andrew Marshall)
TT
Tiffany T's update01 Oct 2024, 11:42
Reviewer Update
Marquis Finance Company
0/5 Stars_
"I'm extremely disappointed with the service I received from Marquis Finance regarding the extended warranty on my car. The process was slow, disorganized, and lacked transparency, leading to unnecessary stress and frustration. Specifically:
- It took over a 3 month to get my cancellation confirmed after not being able to provide me with information on what all the warranty covers and how the claim process works with no updates or communication from the customer servicemanager . I had to constantly follow up with them, only to be met with vague excuses and broken promises and no sense of urgency
- When I tried to contact them via email because I've been met with the challenge of never getting hold on the customer portal and request nor via phone calI was met with no concern for me as the customer and unhelpful staff who seemed uninterested in resolving my issue besides the customer service manger she was the only one responding but the other people she escalated my mater to has no business ecthics or professionalism They would transfer me to different departments, only to have me repeat my story multiple times.
- there is still no resolution the company itself is very unsatisfactory and didn't address the root problem. It felt like they were just trying to get rid of me rather than genuinely help.
- To add insult to injury, the communication throughout the process was poor. I received generic emails of them following up after I had sent another email contacting them from my side that didn't acknowledge my specific concerns.
- they have deducted money after the cancelation of the warranty was processed twice on my account for the month of July
- bear in mind this been going on since May they only cancelation the warranty on the 25th of July and still deducted for the warranty twice
I'm shocked and disappointed by the level of service I received from Marquis Fiance As a customer I expect a certain level of respect, empathy, and professionalism especially because it is my hard earned money ive wasted all these months just for them to not assist me at all .... I WANT A REFUND ON ALL THAT MONEY . Quick to take money but can't deliver on service , Ive not claimed once . Unfortunately, they fell short on all counts. I hope they take my feedback seriously and make necessary changes to improve their service. Until then, I would not recommend them to anyone."
I would like my matter to be handed over to CEO (Andrew Marshall)
0/5 Stars_
"I'm extremely disappointed with the service I received from Marquis Finance regarding the extended warranty on my car. The process was slow, disorganized, and lacked transparency, leading to unnecessary stress and frustration. Specifically:
- It took over a 3 month to get my cancellation confirmed after not being able to provide me with information on what all the warranty covers and how the claim process works with no updates or communication from the customer servicemanager . I had to constantly follow up with them, only to be met with vague excuses and broken promises and no sense of urgency
- When I tried to contact them via email because I've been met with the challenge of never getting hold on the customer portal and request nor via phone calI was met with no concern for me as the customer and unhelpful staff who seemed uninterested in resolving my issue besides the customer service manger she was the only one responding but the other people she escalated my mater to has no business ecthics or professionalism They would transfer me to different departments, only to have me repeat my story multiple times.
- there is still no resolution the company itself is very unsatisfactory and didn't address the root problem. It felt like they were just trying to get rid of me rather than genuinely help.
- To add insult to injury, the communication throughout the process was poor. I received generic emails of them following up after I had sent another email contacting them from my side that didn't acknowledge my specific concerns.
- they have deducted money after the cancelation of the warranty was processed twice on my account for the month of July
- bear in mind this been going on since May they only cancelation the warranty on the 25th of July and still deducted for the warranty twice
I'm shocked and disappointed by the level of service I received from Marquis Fiance As a customer I expect a certain level of respect, empathy, and professionalism especially because it is my hard earned money ive wasted all these months just for them to not assist me at all .... I WANT A REFUND ON ALL THAT MONEY . Quick to take money but can't deliver on service , Ive not claimed once . Unfortunately, they fell short on all counts. I hope they take my feedback seriously and make necessary changes to improve their service. Until then, I would not recommend them to anyone."
I would like my matter to be handed over to CEO (Andrew Marshall)