Terrible Customer Service – No Response & Credit Score Impact I had a vehicle finance agreement with Marquis Finance, and while the initial application process was smooth, everything after that has been a nightmare

Terrible Customer Service – No Response & Credit Score Impact I had a vehicle finance agreement with Marquis Finance, and while the initial application process was smooth, everything after that has been a nightmare. Their customer service is completely non-existent—nobody responds to emails, whether you contact their general inbox, individual employees, or even their info/test email addresses. Calls go unanswered, making it impossible to get any assistance. I have fully paid off my account, yet they are refusing (or failing) to update my status with the credit bureaus, which is negatively impacting my credit score. I have sent multiple emails and attempted to follow up numerous times, but Marquis Finance remains completely unresponsive. This level of service is unacceptable for a financial institution. If you are considering using them for financing, think twice. I would not recommend Marquis Finance to anyone!