TAKEN FROM PILLAR TO POST AND LOOSING HOPE IN HAVING MY ACCOUNT CLOSED

I am writing to address a pressing issue regarding my account with reference to settlement Quote ***. I initially received a settlement quote detailing the amount required for full payment. Although I paid slightly less than the specified amount, I promptly settled the remaining balance on the 15th, and my account was debited accordingly.

Subsequently, I requested an updated settlement letter to ensure that I could clear any outstanding balance. Despite numerous follow-ups via phone and email over the past eight days, I have yet to receive a satisfactory response. Each time I contact your team, I am assured that the matter is being handled, but there has been no progress.

Additionally, I have observed that your system does not reflect the extra payment I have made, which has resulted in a recent letter indicating that I am in arrears and at risk of further actions. This situation is particularly concerning given that I have already paid more than the anticipated. I am certain that the required amount to settle is 7000 but all you are trying to do is to prolong the process so you may keep on charging the interest.

I urgently request that you provide me with the updated settlement letter and take immediate action to close this account by the end of this month. It is crucial for me to resolve this matter promptly and e000.nsure no further complications arise.