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markwjvr M
1 reviews | Active since Feb 2017
14 Aug 2024, 07:55
Still waiting for my refund after numerous calls
Still waiting for my refund after numerous calls. Vehicle was settled in the correct time frame. Call centre never respond to emails or calls like they say they would. Then you guys charge me a penalty fee of R8855,79 for early termination. I did out of pure frustration send 50 emails to *** and to *** but surprisingly you guys didn't get it. The previous notice that expired you guys conveniently got????
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Marquis Finance's replyOfficial
14 Aug 2024, 10:39Dear Martinus,
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your refund and the early termination penalty fee. I understand how upsetting it must be to have your emails and calls go unanswered, and I’m sorry that our service has fallen short of your expectations. Your concerns are valid, and I want to assure you that we are taking this matter seriously. I will contact you shortly and advise on the status of your refund.
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your refund and the early termination penalty fee. I understand how upsetting it must be to have your emails and calls go unanswered, and I’m sorry that our service has fallen short of your expectations. Your concerns are valid, and I want to assure you that we are taking this matter seriously. I will contact you shortly and advise on the status of your refund.
Marquis Finance's reply14 Aug 2024, 10:39
Official
Dear Martinus,
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your refund and the early termination penalty fee. I understand how upsetting it must be to have your emails and calls go unanswered, and I’m sorry that our service has fallen short of your expectations. Your concerns are valid, and I want to assure you that we are taking this matter seriously. I will contact you shortly and advise on the status of your refund.
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your refund and the early termination penalty fee. I understand how upsetting it must be to have your emails and calls go unanswered, and I’m sorry that our service has fallen short of your expectations. Your concerns are valid, and I want to assure you that we are taking this matter seriously. I will contact you shortly and advise on the status of your refund.