AL
Andre L

1 reviews | Active since Jul 2011

20 Sept 2023, 17:22

Stay clear of Marquis Finance

I rate one star as there is no lower rating. I have been trying to get a settlement amount on a vehicle that I purchased and which was financed by Marquis. I have signed up and contacted them via their customer portal - no response. Calling them is also a waste of time as calls are not answered. When I eventually got an email response they requested the agreement number. In my reply I mentioned that I have attached the complete agreement document. Since then I had 6 emails requesting the same! (Apparently they do not know how to open an attachment!). Despite this I did get a call from a 3rd party to inform me of their insurance options. I never gave permission that my contact details may be shared with 3rd parties and as such they are in breach of the POPI Act. My advise to consumers: STAY CLEAR OF Marquis finance!!!

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Replies (1)
Marquis Finance
Marquis Finance's reply21 Sept 2023, 08:47
Official
Dear Andre, we sincerely apologise for the inconvenience you've experienced with our service. We take your feedback seriously and are committed to resolving your issue promptly. Our team is actively reviewing your case and will reach out to you shortly to address your concerns. Thank you for bringing this matter to our attention.