1 reviews | Active since Aug 2024
****s/Rude Service Do not RECOMMEND! STAY AWAY
Terrible customer service, after requesting settlement on my finance agreement I was advise that 3 months notice was required to be given, which was done through the dealership as per the date of request 2024/06/07 upon requesting a new settlement today. The same penalties are still present.
After calling in, and holding I was referred to an extremely rude consultant who was not even bothered to try and assist in regards to be even advising I have the original letter from the 06/07 and rudely advised the best she can do is log a new request and wait the 3 month.
I then asked to be escalated to a manager, who was struggling to hear me. I then gave her my number to call me back and she advised my cell number is not good enough so I provided my id number. Which she then just put down the call. I am still waiting for a call back.
Disgusting service to say the least, not even the slightest regard for customer service or to even acknowledge that we are unable to log tickets. To just be told it’s my issue to send an email or call myself. Terrible
I am writing to extend my sincerest apologies for the level of service you have received from us. We strive to maintain the highest standards of customer service, and it is evident that we have not met your expectations in this instance. Please know that we take your feedback very seriously and are committed to addressing the issues you have raised. I deeply regret the inconvenience and frustration you have experienced, particularly regarding your settlement quote. This is not reflective of the service we aim to provide, and I understand how disappointing this must be for you, thus you will be contacted shortly and assisted.
I am writing to extend my sincerest apologies for the level of service you have received from us. We strive to maintain the highest standards of customer service, and it is evident that we have not met your expectations in this instance. Please know that we take your feedback very seriously and are committed to addressing the issues you have raised. I deeply regret the inconvenience and frustration you have experienced, particularly regarding your settlement quote. This is not reflective of the service we aim to provide, and I understand how disappointing this must be for you, thus you will be contacted shortly and assisted.