LA
Lindiwe A
1 reviews | Active since Dec 2023
14 Mar 2026, 20:53
Shocking Service from Marquis Finance
I closed my account with Marquis Finance in April 2025 and they called me on the 24th of February 2026 and said that I did not pay an instalment for a month as they claimed that I received the wrong amount on my settlement letter. I spoke to the consultant to let them know that the settlement letter was correct with the correct that and they said they will take this up with their manager, it’s the 14th of March 2026 sending countless messages to the consultant and info at Marquis and nobody is helping me after sending countless emails even to the complaints email. This is shocking and unacceptable behaviour from a company, I am beyond shocked that this is how you treat a customer who has closed their account and received paid up letters multiple times. I am shocked at the lack of professionalism from Marquis Finance.
Helpful (0)
Replies (11)0
Replies (11)
Marquis Finance's replyOfficial
16 Mar 2026, 09:11Dear Lindiwe,
Thank you for bringing this to our attention. We apologise for the frustration caused by the delay in feedback. Your concern is noted and I will review the matter and be in contact with you shortly.
Thank you for bringing this to our attention. We apologise for the frustration caused by the delay in feedback. Your concern is noted and I will review the matter and be in contact with you shortly.
Marquis Finance's reply16 Mar 2026, 09:11
Official
Dear Lindiwe,
Thank you for bringing this to our attention. We apologise for the frustration caused by the delay in feedback. Your concern is noted and I will review the matter and be in contact with you shortly.
Thank you for bringing this to our attention. We apologise for the frustration caused by the delay in feedback. Your concern is noted and I will review the matter and be in contact with you shortly.
LA
Lindiwe A's updateReviewer Update
16 Mar 2026, 10:56I would appreciate urgency on this matter as this has affected my clearscore as you have now opened a last balance on an account that is deemed as closed by clearscore. I have been calling and sending emails to the collections department that made me aware of and they are not ignoring my emails and calls. I have never been met with such unprofessional service in my life.
LA
Lindiwe A's update16 Mar 2026, 10:56
Reviewer Update
I would appreciate urgency on this matter as this has affected my clearscore as you have now opened a last balance on an account that is deemed as closed by clearscore. I have been calling and sending emails to the collections department that made me aware of and they are not ignoring my emails and calls. I have never been met with such unprofessional service in my life.
Marquis Finance's replyOfficial
16 Mar 2026, 11:17Hi there!
An email has been sent to you.
An email has been sent to you.
Marquis Finance's reply16 Mar 2026, 11:17
Official
Hi there!
An email has been sent to you.
An email has been sent to you.
LA
Lindiwe A's updateReviewer Update
19 Mar 2026, 14:27May I please have the invoice to pay the amount? I have been requesting with little assistance.
LA
Lindiwe A's update19 Mar 2026, 14:27
Reviewer Update
May I please have the invoice to pay the amount? I have been requesting with little assistance.
Marquis Finance's replyOfficial
19 Mar 2026, 14:33Dear Lindiwe,
Kindly check your emails.
Kindly check your emails.
Marquis Finance's reply19 Mar 2026, 14:33
Official
Dear Lindiwe,
Kindly check your emails.
Kindly check your emails.
LA
Lindiwe A's updateReviewer Update
31 Mar 2026, 10:48Good day,
I settled the amount outstanding on the 19th of March 2026 and the quote date was 25 March 2026. I have been since asking for an update whether my funds have been received and the escalation to correct my credit report has been noted. I have sent countless emails even to the info email to no avail.
I truly fail to understand why Marquis Finance refuses to prioritise customer service, I have communicated countless times that I want this resolved as soon as possible. This has been going on since the 24th of February 2026. I am tired. Can someone please assist with an update at least?
I settled the amount outstanding on the 19th of March 2026 and the quote date was 25 March 2026. I have been since asking for an update whether my funds have been received and the escalation to correct my credit report has been noted. I have sent countless emails even to the info email to no avail.
I truly fail to understand why Marquis Finance refuses to prioritise customer service, I have communicated countless times that I want this resolved as soon as possible. This has been going on since the 24th of February 2026. I am tired. Can someone please assist with an update at least?
LA
Lindiwe A's update31 Mar 2026, 10:48
Reviewer Update
Good day,
I settled the amount outstanding on the 19th of March 2026 and the quote date was 25 March 2026. I have been since asking for an update whether my funds have been received and the escalation to correct my credit report has been noted. I have sent countless emails even to the info email to no avail.
I truly fail to understand why Marquis Finance refuses to prioritise customer service, I have communicated countless times that I want this resolved as soon as possible. This has been going on since the 24th of February 2026. I am tired. Can someone please assist with an update at least?
I settled the amount outstanding on the 19th of March 2026 and the quote date was 25 March 2026. I have been since asking for an update whether my funds have been received and the escalation to correct my credit report has been noted. I have sent countless emails even to the info email to no avail.
I truly fail to understand why Marquis Finance refuses to prioritise customer service, I have communicated countless times that I want this resolved as soon as possible. This has been going on since the 24th of February 2026. I am tired. Can someone please assist with an update at least?
Marquis Finance's replyOfficial
31 Mar 2026, 10:55Dear Lindiwe,
An email was sent to you advising on the process when it comes to rectifying your credit profile.
An email was sent to you advising on the process when it comes to rectifying your credit profile.
Marquis Finance's reply31 Mar 2026, 10:55
Official
Dear Lindiwe,
An email was sent to you advising on the process when it comes to rectifying your credit profile.
An email was sent to you advising on the process when it comes to rectifying your credit profile.
LA
Lindiwe A's updateReviewer Update
02 Apr 2026, 10:57Great, thanks. Well noted - I would like to please request a settlement confirmation letter on the current status of my account and all monies received to date, including my account status with Marquis Finance to date (may we explicitly state the amount I have recently paid). Secondly, I have asked this a few times as well - can I please receive clarification on the amount that shows on the credit reporting not matching the amount on the quote - and reasons thereof.
LA
Lindiwe A's update02 Apr 2026, 10:57
Reviewer Update
Great, thanks. Well noted - I would like to please request a settlement confirmation letter on the current status of my account and all monies received to date, including my account status with Marquis Finance to date (may we explicitly state the amount I have recently paid). Secondly, I have asked this a few times as well - can I please receive clarification on the amount that shows on the credit reporting not matching the amount on the quote - and reasons thereof.
LA
Lindiwe A's updateReviewer Update
05 May 2026, 11:16Good day,
My credit report has not changed addressing this, please advise further.
My credit report has not changed addressing this, please advise further.
LA
Lindiwe A's update05 May 2026, 11:16
Reviewer Update
Good day,
My credit report has not changed addressing this, please advise further.
My credit report has not changed addressing this, please advise further.
Marquis Finance's replyOfficial
05 May 2026, 11:22Dear Lindiwe,
Kindly check your emails, as an email has been sent to you detailing the process.
Kindly check your emails, as an email has been sent to you detailing the process.
Marquis Finance's reply05 May 2026, 11:22
Official
Dear Lindiwe,
Kindly check your emails, as an email has been sent to you detailing the process.
Kindly check your emails, as an email has been sent to you detailing the process.
LA
Lindiwe A's updateReviewer Update
05 Jun 2026, 09:42Good day,
Please be advised that my credit report is still unchanged. You keep insisting the 10th day of the month, you have been saying for two months and nothing has changed. I would like to request a manual change.
Please be advised that my credit report is still unchanged. You keep insisting the 10th day of the month, you have been saying for two months and nothing has changed. I would like to request a manual change.
LA
Lindiwe A's update05 Jun 2026, 09:42
Reviewer Update
Good day,
Please be advised that my credit report is still unchanged. You keep insisting the 10th day of the month, you have been saying for two months and nothing has changed. I would like to request a manual change.
Please be advised that my credit report is still unchanged. You keep insisting the 10th day of the month, you have been saying for two months and nothing has changed. I would like to request a manual change.