RK
Ruaan K
1 reviews | Active since Nov 2024
26 Nov 2024, 10:06
Shocking Service!
I have been patient now, your system migration is not supposed to affect your clients! I want my settlement quote urgently, I have sent emails and no one replies, calling and waiting for ages before someone answers and gives me the same answer, you have not even send out comms to inform clients of this so called "migration"
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Replies (3)0
Replies (3)
Marquis Finance's replyOfficial
26 Nov 2024, 10:40Dear Ruaan,
Thank you for reaching out and for your patience during this frustrating time. I sincerely apologise for the inconvenience caused by the system migration and for the lack of communication regarding this process. You’re absolutely right—this situation should not impact our clients, and we are committed to resolving it as quickly as possible.We’re actively working to restore the system, which is expected to be operational by tomorrow. Once it’s back online, your settlement quote will be prioritised. I understand the delays have been extremely frustrating, and we are reviewing our processes to ensure better communication and service during such transitions in the future. Thank you for bringing this to our attention, and please don’t hesitate to reach out with any further concerns.
Thank you for reaching out and for your patience during this frustrating time. I sincerely apologise for the inconvenience caused by the system migration and for the lack of communication regarding this process. You’re absolutely right—this situation should not impact our clients, and we are committed to resolving it as quickly as possible.We’re actively working to restore the system, which is expected to be operational by tomorrow. Once it’s back online, your settlement quote will be prioritised. I understand the delays have been extremely frustrating, and we are reviewing our processes to ensure better communication and service during such transitions in the future. Thank you for bringing this to our attention, and please don’t hesitate to reach out with any further concerns.
Marquis Finance's reply26 Nov 2024, 10:40
Official
Dear Ruaan,
Thank you for reaching out and for your patience during this frustrating time. I sincerely apologise for the inconvenience caused by the system migration and for the lack of communication regarding this process. You’re absolutely right—this situation should not impact our clients, and we are committed to resolving it as quickly as possible.We’re actively working to restore the system, which is expected to be operational by tomorrow. Once it’s back online, your settlement quote will be prioritised. I understand the delays have been extremely frustrating, and we are reviewing our processes to ensure better communication and service during such transitions in the future. Thank you for bringing this to our attention, and please don’t hesitate to reach out with any further concerns.
Thank you for reaching out and for your patience during this frustrating time. I sincerely apologise for the inconvenience caused by the system migration and for the lack of communication regarding this process. You’re absolutely right—this situation should not impact our clients, and we are committed to resolving it as quickly as possible.We’re actively working to restore the system, which is expected to be operational by tomorrow. Once it’s back online, your settlement quote will be prioritised. I understand the delays have been extremely frustrating, and we are reviewing our processes to ensure better communication and service during such transitions in the future. Thank you for bringing this to our attention, and please don’t hesitate to reach out with any further concerns.
RK
Ruaan K's updateReviewer Update
27 Nov 2024, 08:21Good day
I want my settlement quote today by 12, if I don't get it by 12 today then I will lodge a complaint with the FAIS Ombud and take further steps, I am not going to be held hostage for yet another day.
I want my settlement quote today by 12, if I don't get it by 12 today then I will lodge a complaint with the FAIS Ombud and take further steps, I am not going to be held hostage for yet another day.
RK
Ruaan K's update27 Nov 2024, 08:21
Reviewer Update
Good day
I want my settlement quote today by 12, if I don't get it by 12 today then I will lodge a complaint with the FAIS Ombud and take further steps, I am not going to be held hostage for yet another day.
I want my settlement quote today by 12, if I don't get it by 12 today then I will lodge a complaint with the FAIS Ombud and take further steps, I am not going to be held hostage for yet another day.
Marquis Finance's replyOfficial
27 Nov 2024, 08:57Good day, We sincerely apologise for the delay. I’ll be in contact shortly.
Marquis Finance's reply27 Nov 2024, 08:57
Official
Good day, We sincerely apologise for the delay. I’ll be in contact shortly.