DC
Debbie C
1 reviews | Active since Sept 2024
03 Sept 2024, 12:46
Shocking and appalling service.
I have never in my life experienced as pathetic service as this. No one comes back to you, and if they do, they disappear for weeks. It has been almost 5 months and our issue is still not resolved. I am appalled at how they operate and cannot believe they are in business. I am considering options to move our car finance as soon as possible. they cannot even change a debit order correctly.
Helpful (0)
Replies (1)0
Replies (1)
Marquis Finance's replyOfficial
03 Sept 2024, 14:08Dear Debbie,
I’m truly sorry to hear about the frustration and disappointment you’ve experienced with our service. Your experience is far from the standard we strive to maintain, and I sincerely apologise for the delays and lack of communication you’ve encountered. It’s unacceptable that your issue has remained unresolved for almost five months, and I completely understand why you’re considering other options for your car finance. I assure you that your concerns are being taken very seriously.To address this immediately, I’m personally taking charge of your case to ensure that your direct debit and any other outstanding issues are corrected without further delay. I will contact you shortly and assist.
I’m truly sorry to hear about the frustration and disappointment you’ve experienced with our service. Your experience is far from the standard we strive to maintain, and I sincerely apologise for the delays and lack of communication you’ve encountered. It’s unacceptable that your issue has remained unresolved for almost five months, and I completely understand why you’re considering other options for your car finance. I assure you that your concerns are being taken very seriously.To address this immediately, I’m personally taking charge of your case to ensure that your direct debit and any other outstanding issues are corrected without further delay. I will contact you shortly and assist.
Marquis Finance's reply03 Sept 2024, 14:08
Official
Dear Debbie,
I’m truly sorry to hear about the frustration and disappointment you’ve experienced with our service. Your experience is far from the standard we strive to maintain, and I sincerely apologise for the delays and lack of communication you’ve encountered. It’s unacceptable that your issue has remained unresolved for almost five months, and I completely understand why you’re considering other options for your car finance. I assure you that your concerns are being taken very seriously.To address this immediately, I’m personally taking charge of your case to ensure that your direct debit and any other outstanding issues are corrected without further delay. I will contact you shortly and assist.
I’m truly sorry to hear about the frustration and disappointment you’ve experienced with our service. Your experience is far from the standard we strive to maintain, and I sincerely apologise for the delays and lack of communication you’ve encountered. It’s unacceptable that your issue has remained unresolved for almost five months, and I completely understand why you’re considering other options for your car finance. I assure you that your concerns are being taken very seriously.To address this immediately, I’m personally taking charge of your case to ensure that your direct debit and any other outstanding issues are corrected without further delay. I will contact you shortly and assist.