JSEVdM
Jacomina Susanna Elizabeth Van der Merwe
1 reviews | Active since Oct 2024
12 Oct 2024, 10:40
Settled account still on my name and shows active!!! Customer care only says they wil escalate it!!! No help
I am utterly disappointed in Marquis finance. My vehicle was sold and settled in August 2024. This installment still shows on my credit bureau on experian and account as an active!!! Now I have two cars apparently on my name. Please I have asked numerous times that my account should be taken off. I have phoned them and the dealership has phoned numerous times. Only says that they will escalate it!!!! I'm fed up with bad customer service. You charge early settlement fees, that I have paid!!! But can't remove this active account on my name!!!!! I cannot increase my credit card cause this amount shows on my FNB application as well!!!!! Please can someone help!!! ***
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Marquis Finance's replyOfficial
14 Oct 2024, 07:43Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you've experienced regarding the account status of your vehicle finance. I completely understand your disappointment, particularly given that your vehicle was sold and settled in August 2024, yet the account still reflects as active on your credit profile. This should not have happened, and I am truly sorry that it has not been resolved despite your repeated attempts. Please rest assured that I will personally look into this, and you will be contacted shortly.
Marquis Finance's reply14 Oct 2024, 07:43
Official
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you've experienced regarding the account status of your vehicle finance. I completely understand your disappointment, particularly given that your vehicle was sold and settled in August 2024, yet the account still reflects as active on your credit profile. This should not have happened, and I am truly sorry that it has not been resolved despite your repeated attempts. Please rest assured that I will personally look into this, and you will be contacted shortly.