Service delivery

Getting a swift response is really a hustle. Requested a copy of natis with updated registration and it took them more than 3 months to give me a copy, mind you I paid an amount they said I should pay but from most consultant I could hear they have no idea as what to do. Debit order went through on a date I have never asked for, with no other arrangement and getting a refund for that became a problem as well. Was told that I wiĺl receive refund either on thursday/friday and there was none received by monday and when making a follow up then another consultant said there is no update from finance side.