Run for your Life , DO NOT EVEN work with these guys

To say that dealing with this company is a nightmare would actually be very kind🤬 1. Impossible to get hold of 2. Never get a response back 3. You get conflicting information from individuals in the same company.

It all started when my Mom bought a car that was financed by them because the dealership she bought the car from insisted that they are the ones they work with. We then started to pay extra money to try and push the account faster and this is were the nightmare began. We started seeing that the money we are paying extra does not seem to be accounted for in the overall outstanding balance for the account. We called in to enquire and we were categorically told by one of the consultants that paying extra actually does not help at all and the extra money just get kept aside, we then asked what happens to the extra money then if we settle the car , we gain were categorically told that it would get paid out to my Mom , at this point there was about R 13000 off that is sitting as extra money.

Fast forward to us paying off and settling the account and the nightmare continued because they then did not pay the extra money back to my mom and when we called into enquire why we were told it was calculated into the settlement amount which we know is absolutely not true as the settlement amount would have been far less had this been the case, so basically they are now trying to keep this money.

Fast forward to trying to get the Original Natis documents for the car and the nightmare continues because not only do they have this outsourced to Standard bank but we had to pay extra money for them to pull this and sent to us. We are now sitting in a situation were we did pay and provided all relevant details to try and get the original Natis document and we are being sent from Pillar to Post because there is some Natis Reference number that my mom is now being asked for from the DSV company that is supposed to deliver the document and that reference number was NEVER at any point in time provided or given to my mom, so she is now being asked for something that was not even given to her in the first place. To make matter worse we spent the whole day on the phone trying to find the department that has this reference number with No luck at all but being sent from Pillar to post with having to recall the numbers provided and getting transferred to numbers that either do not work or do not get answered, Marquis number is even far worse because it says it does not exist and their customer portal is the pits because they will either not respond to you or their turn around time is so bad you would have long given up when they do eventually decide to get back to you.

Do not work with these guys unless you like getting extremely frustrated and angry they are not worth it.