Rude unprofessional and harassing

Harassment and rude personnel are the order of the day. Sent a letter via my attorney NO RESPONSE. i see on other posts they say the cannot share any info with 3rd parties but the got a hold of my daughter and had no issus sharing. Harrassing AFTER 6 at night when emails to complaints were sent they read it and still chose to ignore our request Call senter agent just say YOU MUST PAY. Rude unprofessional and unhelpful.