ripp off finance company

Marquis Finance understands the frustration that can arise when unexpected fees apply to a settlement. However, the early termination fee for large agreements is clearly outlined in Clause 8.2 of the finance contract. This clause states that if a customer wishes to settle their agreement early, a three-month notice period is required on large agreements, like your own to avoid the fee.

We regret that this policy was not anticipated, but as a registered financial service provider, we are required to apply the terms and conditions agreed upon at the start of the contract. These terms ensure compliance with industry regulations and are in place to provide structure to settlement processes.

While we understand the comparison to other financial institutions, each provider operates under its own policies and frameworks. We value your feedback and will continue to refine how we communicate key terms to ensure clarity for all our customers. If further assistance is needed, our team remains available to help.

Thank you for your feedback. I understand your frustration regarding the large agreement and penalty fee on your settlement. I would like to assure you that the penalty fee and terms outlined in the agreement are in place to ensure fairness and clarity for all parties involved.  I understand that the penalty can seem excessive, but our goal is always to operate with integrity and transparency, and we take any concerns seriously 

Dear Glen, 
All that has been stated under your review has already been disclosed to you prior to you making the review on email. We do apologise for the frustration this has caused you, however, as advised earlier it is stipulated on your contract that a penalty fee will be imposed on large agreements upon settling the agreement. Should wish to not pay the fee kindly give us 3 months' notice and once that time has elapsed you will be provided with a penalty free settlement quote.