Refuse boarder letter

I bought a vehicle about two month ago, for the purpose of an upcoming holiday in Mozambique. The holiday has been planned about a year ago and has already been paid, which is thousands. We then requested a cross border letter, only to be denied one because they say that the contract is not 6 months old. I meen this is absurd. No one plans a holiday in a month or two, planning of such a big trip normally gets planned much longer in advance and paid for long before.

I contacted them and explained that everything has been paid for already and that we will lose a lot of if we need to cancel and the lady just told us that this is not her problem.

I mean this is the first time ever I heard of something like this. It is my vehicle which I pay for every month, but I am not allowed to go where I want to go.

This really creates a lot of problems and issues, cause it is impossible to cancel our trip. Never ever in my life will I refer someone to Marquis financing, I will tell them to steer clear from this company, as their staff is unhelpfull, rude and doesnt even bother to listen to reasoning or situations. They just dont care because it is not them that have to lose money