R105939.41 stollen.

On the !8th May i settled my account with the banking details provided on the Settlement letter that i got of the customer portal. I emailed the POP as well as requesting my NaTIS document for when the funds have reflected. When i call it says i was first in line, when answered there is no answer n the other end and then i am hung up on. I paid R105939.41 and yet there is no response of thank you for settling and will send you the NaTIS documents. It has been a week and the funds should have reflected by now. I cannot even log onto the portal because when going on nothing appears and i cannot even request the NaTIS document or paid up letter there as it is grayed out. Somone better call me otherwise i will be laying a case of theft for R105939.41. I want my NaTIS document and a paid up letter.