Quick to finance slow to service or respond afterwards.

Not great customer service or after service. They are quick to approve finance however when information is needed like a cross border letter their service is terrible. I wasn't aware the you can only request a cross border letter if the account is 6 months old. Probably some small writing in the T&C's. I requested assistance via their info email address on the Thursday and tried to call, calling led to no answer for holding around minutes with no indication on how long you would hold. Then I saw in the info email response that if you need urgent assistance you can email customer service. Trust me this had no response in 4 days. The Friday I got a response with a half of the Enatis copy asking what I needed if for, after I told them in the initial mails it was for cross border. Sadly it's 4 days later with no response on mail or a call. Given that the account is almost 6 months, I thought that they would at least accommodate the request. Sadly, I had to make alternative arrangements and use my another Vehicle. I will rather next time use my previous finance institute. Overall not a good experience.