PUBLIC CONSUMER WARNING – MARQUIS FINANCE

To Whom It May Concern,

I feel compelled to publicly share my deeply concerning experience with Marquis Finance, in the interest of warning other consumers about their ongoing misuse of personal data and alarming customer treatment practices.

Despite multiple written requests and clear instructions to cease using my personal information for marketing purposes, Marquis Finance has continued to share my contact details with third parties—most notably, their so-called insurance partner, AA Money. I have been contacted numerous times, including after receiving written confirmation from their office on 14 July 2025 that such contact would stop.

On 01 August 2025, I received yet another unsolicited call attempting to market insurance to me—demonstrating either a complete failure of internal controls or a blatant disregard for my right to privacy. This ongoing harassment violates the Protection of Personal Information Act (POPIA) and breaches every assurance they’ve previously provided in writing.

When I raised this matter, Marquis Finance attempted to pacify me with a voucher—an insulting gesture that ignored the core issue: ******** use of my personal data and disrespect for customer autonomy. No genuine attempt was made to resolve the complaint or to accept responsibility. Instead, the matter was mischaracterised as a payment issue, which it most certainly is not.

Out of sheer necessity, I have now:

Terminated my debit order with Marquis Finance; Requested SAPS to open a case for the ******** processing and misuse of personal data; Demanded the collection of the financed asset, and Warned Marquis Finance that should collection not occur within 30 days, I will begin charging reasonable storage fees. To date, no executive from Marquis Finance has reached out directly—further underlining their lack of professionalism, accountability, and basic customer care. The firm appears more interested in silencing complaints than resolving them. Consumers deserve to know: If you are considering doing business with Marquis Finance, be aware that your personal information may not be secure, and your complaints may be ignored or deflected rather than addressed. Their customer engagement approach feels more like evasion than service.

Let my experience serve as a caution: Protect your data, question vague opt-out assurances, and do not accept poor treatment under the guise of customer service.