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WK
Willie K

1 reviews | Active since Feb 2010

14 Mar 2024, 21:37

Poor poor performance, no customer service.

The below was sent via e- mail on the 8th of March and send to Marquis complaints mail address on 13 th of March after receiving no reply. Still no reply. Wonderful customer service Marquis, from a happy chappy to a customer that is now seriously doubting your ability to deliver Any customer service.

Good afternoon,

Hope all is well on you side.

I have been a Marquis customer for nearly two years and very happy with the service I have received over that period, and k owing that my account has never been in arrears with Marquis I was very exited to apply again for finance on a bakkie from the dealer

Hence, I app**** for finance last week but according to the dealer I was declined due to affordability.

Just for clarity and closure for myself, can you please send me a mail to confirm that I have been declined for that reason.

Thanks and warmest regards,

0
Replies (2)
Marquis Finance
Marquis Finance's reply15 Mar 2024, 15:10
Official
Dear Willie, thank you for reaching out to us and bringing this matter to our attention. We sincerely apologise for the delay in responding to your inquiry and any frustration it may have caused. One of our customer service consultant will be in contact.

WK
Willie K's update18 Mar 2024, 21:15
Reviewer Update
All hats off to Fatima Ali of Marquis, she has turned around this situation really fantastic and I could hear in our conversation she is driven by customer service, thank you Fatima and keep up that attitude! And I hope All employees at Marquis follow your example.