NB
Ntombifuthi B

1 reviews | Active since Feb 2024

26 Jan 2026, 10:09

Poor Customer Care

I logged a query on 10 January 2026 and to date, no one has followed up or called me or at least an email. Whenever I call in I get transferred to the department that MUST assist me, the call ends abruptly as soon as I am transferred. When I raise this with the person assisting they say they will look into it.

I would not recommend a person to support them in business as a client. You hit a brick wall when you need assistance and this translates to poor customer care.

Honestly would not recommend.

0
Replies (1)
Marquis Finance
Marquis Finance's reply26 Jan 2026, 10:13
Official
Dear Ntombifuthi, 
We sincerely apologise for the delay and poor experience. This is not the service standard we aim for. I will reach out and assist you.