Poor communication and client relations

Be warned....this company has bad, bad, bad client service, the worst i have ever experienced in my entire life. I settled my vehicle early (after asking them 6 times for a settlement figure). Now trying to get them to respond to my queries re- the vehicles NATIS papers (2 emails submitted to date). On the advice of the gentleman who answers their land line, i paid the money for the NATIS papers into my agreement account as the account details and required references they provided do not work. Now trying to find out if they received the NATIS funds and when the NATIS papers will be delivered to me (and how long it wil take), but trying to get any sort of communication out of this company is futile, they simply do not reply/respond to emails, they dont respond to queries submitted via their client online portal...just really, really bad customer relations & service. Maybe they will respond to this complaint on Hello peter!