Pathetic service

Marquis Finance does not deal with customers fairly. I'm struggling to get ahold of them. After repeated requests for a settlement letter. The claim is not settled in full. However Marquis Finance debited my account on the 25th of November. I tried to call and sent 3 email thus far for a refund. I received an automated response each time. I have not received my refund since. This is pathetic service. I want my money refunded with the uttermost urgency! Customers needs to treated seriously.