Pathetic service and theft

Apalling customer service and borderline ******* business practice I have been trying to get my Original Natis documents for 3 months now Multiple emails asking them for information to which the response was a copy pasted "Please provide the required documentation" Once all that was sorted, I submitted the required documentation for Original Natis documents, to which I was told to provide proof of payment for the courier fee, which I did I am now again being asked to complete the document that was shared 2 emails prior It is all in the same email thread, the support agents just refuse to make an effort to scroll up 2 emails.

I have called multiple times with no answer and my email thread at this point is 22 emails.

My only next step I can think of is to file an affidavit and contact lawyers as this is effectively theft Vehicle is paid in full Courier fee for original document is paid in full Yet Marquis refuses to release the documentation and have been ignoring my communications since 31 Jan