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francois S
1 reviews | Active since Dec 2014
28 Nov 2024, 10:52
Pathetic Customer Service.
Pathetic Customer Service.
Helpful (0)
Replies (3)0
Replies (3)
Marquis Finance's replyOfficial
28 Nov 2024, 11:26Dear Francois, we apologise for your recent experience with us it is not the level of service we aim to provide to you. I will be in contact with you shortly to assist.
Marquis Finance's reply28 Nov 2024, 11:26
Official
Dear Francois, we apologise for your recent experience with us it is not the level of service we aim to provide to you. I will be in contact with you shortly to assist.
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francois S's updateReviewer Update
17 Dec 2024, 16:13It is now over two weeks that I have settled my vehicle. I have still not received any confirmation or the refund due to the fact I had to overpay as they could not give me an updated settlement quote.
I cannot call and hold for 40min + every time
This is absolute poor service
I cannot call and hold for 40min + every time
This is absolute poor service
fS
francois S's update17 Dec 2024, 16:13
Reviewer Update
It is now over two weeks that I have settled my vehicle. I have still not received any confirmation or the refund due to the fact I had to overpay as they could not give me an updated settlement quote.
I cannot call and hold for 40min + every time
This is absolute poor service
I cannot call and hold for 40min + every time
This is absolute poor service
Marquis Finance's replyOfficial
17 Dec 2024, 16:24Dear Francois, we once again apologise for your experience. We are experiencing unprecedented volumes and will be in contact with you to resolve your query.
Marquis Finance's reply17 Dec 2024, 16:24
Official
Dear Francois, we once again apologise for your experience. We are experiencing unprecedented volumes and will be in contact with you to resolve your query.