MP
Mushfeequa P
1 reviews | Active since Jun 2024
05 Jun 2024, 14:11
PATHETIC CUSTOMER SERVICE AND MUST BE SHUT DOWN. THIS COMPANY IS PATHETIC
THIS IS BY FAR THE WORST CUSTOMER SERVICE EVER. THEY DON'T ANSWER THEIR PHONE. I SENT OVER 100 EMAILS WITH NO RESPONSE. I WASTED A R100 AIRTIME WAITING ON THE LINE AND THEY KEEP PUSHING ME BACK TO THE LINE. ABSOLUTELY DISGUSTING I WON'T RECOMMEND THEM TO ANYONE
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Replies (5)MP
Mushfeequa P's updateReviewer Update
05 Jun 2024, 15:15CAN SOMEONE PLEASE CALL ME I'VE BEEN TRYING FOR A MORE THAN A WEEK FOR HELP. THIS BUSINESS NEEDS TO BE LOOKED INTO THEIR CUSTOMER SERVICE IS BEYOND FUSTRATING. YOU PROMISE TO CALL BACK AND NO ONE CALLS BACK YOU SEND THE SAME ROBOTIC EMAILS AFTER I PROVIDED AND RESPONDED TO YOU OVER 100 EMAILS. WITH NO ASSISTANCE. YOUR AGENTS IS ROBOTIC AND DOESN'T OFFER HELP. HAVE A SENIOR MANAGER CALL ME SINCE USE ARE ALL *********** FOR A SIMPLE QUERY. I WAITED ON THE LINE TO SPEAK TO SOMEONE FOR OVER 2 HOURS
MP
Mushfeequa P's update05 Jun 2024, 15:15
Reviewer Update
CAN SOMEONE PLEASE CALL ME I'VE BEEN TRYING FOR A MORE THAN A WEEK FOR HELP. THIS BUSINESS NEEDS TO BE LOOKED INTO THEIR CUSTOMER SERVICE IS BEYOND FUSTRATING. YOU PROMISE TO CALL BACK AND NO ONE CALLS BACK YOU SEND THE SAME ROBOTIC EMAILS AFTER I PROVIDED AND RESPONDED TO YOU OVER 100 EMAILS. WITH NO ASSISTANCE. YOUR AGENTS IS ROBOTIC AND DOESN'T OFFER HELP. HAVE A SENIOR MANAGER CALL ME SINCE USE ARE ALL *********** FOR A SIMPLE QUERY. I WAITED ON THE LINE TO SPEAK TO SOMEONE FOR OVER 2 HOURS
MP
Mushfeequa P's updateReviewer Update
05 Jun 2024, 15:19CAN THIS BUSINESS BE LOOKED INTO. OR SEND THEM TO LABOUR LAW FOR THE LACK OF SUPPORT AND DISGUSTING CUSTOMER SERVICES. THEIR AGENTS DROPPED CALLS ON ME AND SOUND LIKE THEY DON'T WANT TO OFFER HELP.
I am writing to express my extreme disappointment and frustration with the customer service I received from your team. Despite my efforts to resolve my issue, I was met with a lack of concern, unhelpful responses, and a complete disregard for my needs as a customer.
The level of service I experienced was unacceptable and fell far short of my expectations. As a customer, I expect to be treated with respect and to receive assistance with my queries. Unfortunately, your team failed to meet these basic standards.
I hope that you will take my feedback seriously and take immediate action to address the issues I have raised. I would appreciate a prompt response regarding the steps you will take to improve your customer service.
Until then, I will be forced to explore alternative options and share my disappointing experience with others.
I am writing to express my extreme disappointment and frustration with the customer service I received from your team. Despite my efforts to resolve my issue, I was met with a lack of concern, unhelpful responses, and a complete disregard for my needs as a customer.
The level of service I experienced was unacceptable and fell far short of my expectations. As a customer, I expect to be treated with respect and to receive assistance with my queries. Unfortunately, your team failed to meet these basic standards.
I hope that you will take my feedback seriously and take immediate action to address the issues I have raised. I would appreciate a prompt response regarding the steps you will take to improve your customer service.
Until then, I will be forced to explore alternative options and share my disappointing experience with others.
MP
Mushfeequa P's update05 Jun 2024, 15:19
Reviewer Update
CAN THIS BUSINESS BE LOOKED INTO. OR SEND THEM TO LABOUR LAW FOR THE LACK OF SUPPORT AND DISGUSTING CUSTOMER SERVICES. THEIR AGENTS DROPPED CALLS ON ME AND SOUND LIKE THEY DON'T WANT TO OFFER HELP.
I am writing to express my extreme disappointment and frustration with the customer service I received from your team. Despite my efforts to resolve my issue, I was met with a lack of concern, unhelpful responses, and a complete disregard for my needs as a customer.
The level of service I experienced was unacceptable and fell far short of my expectations. As a customer, I expect to be treated with respect and to receive assistance with my queries. Unfortunately, your team failed to meet these basic standards.
I hope that you will take my feedback seriously and take immediate action to address the issues I have raised. I would appreciate a prompt response regarding the steps you will take to improve your customer service.
Until then, I will be forced to explore alternative options and share my disappointing experience with others.
I am writing to express my extreme disappointment and frustration with the customer service I received from your team. Despite my efforts to resolve my issue, I was met with a lack of concern, unhelpful responses, and a complete disregard for my needs as a customer.
The level of service I experienced was unacceptable and fell far short of my expectations. As a customer, I expect to be treated with respect and to receive assistance with my queries. Unfortunately, your team failed to meet these basic standards.
I hope that you will take my feedback seriously and take immediate action to address the issues I have raised. I would appreciate a prompt response regarding the steps you will take to improve your customer service.
Until then, I will be forced to explore alternative options and share my disappointing experience with others.
Marquis Finance's replyOfficial
05 Jun 2024, 15:44Dear Mushfeequa, we sincerely apologise for the frustration and inconvenience you have experienced. Your feedback is important to us, and we are committed to addressing the issues you've raised.
Our senior management team will be reaching out to you directly to discuss your concerns in detail and to ensure that your issue is resolved promptly. We understand the importance of timely and effective communication, and we deeply regret that we have not met your expectations in this regard. We value your patience and appreciate the opportunity to make things right.
Our senior management team will be reaching out to you directly to discuss your concerns in detail and to ensure that your issue is resolved promptly. We understand the importance of timely and effective communication, and we deeply regret that we have not met your expectations in this regard. We value your patience and appreciate the opportunity to make things right.
Marquis Finance's reply05 Jun 2024, 15:44
Official
Dear Mushfeequa, we sincerely apologise for the frustration and inconvenience you have experienced. Your feedback is important to us, and we are committed to addressing the issues you've raised.
Our senior management team will be reaching out to you directly to discuss your concerns in detail and to ensure that your issue is resolved promptly. We understand the importance of timely and effective communication, and we deeply regret that we have not met your expectations in this regard. We value your patience and appreciate the opportunity to make things right.
Our senior management team will be reaching out to you directly to discuss your concerns in detail and to ensure that your issue is resolved promptly. We understand the importance of timely and effective communication, and we deeply regret that we have not met your expectations in this regard. We value your patience and appreciate the opportunity to make things right.
MP
Mushfeequa P's updateReviewer Update
05 Jun 2024, 15:46Your response is as pathetic as your service. Again no help an no support. WHATEVER IRATE CIST
MP
Mushfeequa P's update05 Jun 2024, 15:46
Reviewer Update
Your response is as pathetic as your service. Again no help an no support. WHATEVER IRATE CIST
MP
Mushfeequa P's updateReviewer Update
05 Jun 2024, 16:27Since I can't delete any of my reviews. I want to thank Ubuntu for calling me back and resolving my issue. She was absolutely great. She listened and understood my issues. The company should give her a raise since she was the only representative that went out her way to assist me. Everyone else who works for your company certainly needs to go through training again and address customers concerns better since they don't seem like they interested in helping you. Replace your staff. Your agents should learn from Ubuntu herself and how to deal with customers. Thank you for making me trust in you again. You were absolutely amazing Ubuntu at marquis finance.
MP
Mushfeequa P's update05 Jun 2024, 16:27
Reviewer Update
Since I can't delete any of my reviews. I want to thank Ubuntu for calling me back and resolving my issue. She was absolutely great. She listened and understood my issues. The company should give her a raise since she was the only representative that went out her way to assist me. Everyone else who works for your company certainly needs to go through training again and address customers concerns better since they don't seem like they interested in helping you. Replace your staff. Your agents should learn from Ubuntu herself and how to deal with customers. Thank you for making me trust in you again. You were absolutely amazing Ubuntu at marquis finance.