AK
Adriaan K
1 reviews | Active since May 2017
03 Oct 2022, 10:29
Overcharge on account
I settled my account on 26/09/2022 as per settlement letter received the same day. 4 days later I still get debited R2908.51 and I get SMS now stating my balance is R399.28
How do you settle account and still get charged afterwards?
Helpful (0)
Replies (8)0
Replies (8)
Marquis Finance's replyOfficial
04 Oct 2022, 10:39Hi there Adriaan, thank you for taking the time to contact us, we apologize for the inconvenience caused and the negative experience with us as a result, your comment has been lodged and our customer service team will be in touch with you directly to resolve the issue.
Marquis Finance's reply04 Oct 2022, 10:39
Official
Hi there Adriaan, thank you for taking the time to contact us, we apologize for the inconvenience caused and the negative experience with us as a result, your comment has been lodged and our customer service team will be in touch with you directly to resolve the issue.
AK
Adriaan K's updateReviewer Update
15 Oct 2022, 11:54Its 11 days later and still to date nobody has contacted me regarding the overcharge?
AK
Adriaan K's update15 Oct 2022, 11:54
Reviewer Update
Its 11 days later and still to date nobody has contacted me regarding the overcharge?
Marquis Finance's replyOfficial
15 Oct 2022, 17:59Afternoon Adriaan, I see on the system that you have been contacted and I would just like to confirm that your query has been attended to? As I understand, your refund will be processed early this week.
Marquis Finance's reply15 Oct 2022, 17:59
Official
Afternoon Adriaan, I see on the system that you have been contacted and I would just like to confirm that your query has been attended to? As I understand, your refund will be processed early this week.
AK
Adriaan K's updateReviewer Update
15 Oct 2022, 18:08Thanks for the prompt response today, i appreciate my issue being sorted.
AK
Adriaan K's update15 Oct 2022, 18:08
Reviewer Update
Thanks for the prompt response today, i appreciate my issue being sorted.
AK
Adriaan K's updateReviewer Update
18 Oct 2022, 13:37After a pleasant call on Saturday were my refund was confirmed I just received a call now to say my account is in arrears and needs to be settled, there is a serious lack of knowledge at this company if they don't understand the difference between debit and credit.
I paid as per settlement letter - Balance is now R0.00
Debit order goes off - I'm in credit, refund will be loaded.
three days later Now I get told I'm overdue/ Mind baffling.
I paid as per settlement letter - Balance is now R0.00
Debit order goes off - I'm in credit, refund will be loaded.
three days later Now I get told I'm overdue/ Mind baffling.
AK
Adriaan K's update18 Oct 2022, 13:37
Reviewer Update
After a pleasant call on Saturday were my refund was confirmed I just received a call now to say my account is in arrears and needs to be settled, there is a serious lack of knowledge at this company if they don't understand the difference between debit and credit.
I paid as per settlement letter - Balance is now R0.00
Debit order goes off - I'm in credit, refund will be loaded.
three days later Now I get told I'm overdue/ Mind baffling.
I paid as per settlement letter - Balance is now R0.00
Debit order goes off - I'm in credit, refund will be loaded.
three days later Now I get told I'm overdue/ Mind baffling.
Marquis Finance's replyOfficial
24 Oct 2022, 10:30Hi there Adriaan, I would like to confirm your query has been resolved and your refund has been received?
Marquis Finance's reply24 Oct 2022, 10:30
Official
Hi there Adriaan, I would like to confirm your query has been resolved and your refund has been received?
AK
Adriaan K's updateReviewer Update
26 Oct 2022, 14:17Refund received, Thank you.
AK
Adriaan K's update26 Oct 2022, 14:17
Reviewer Update
Refund received, Thank you.
Marquis Finance's replyOfficial
29 Oct 2022, 17:47Hi there Adriaan, I'm so pleased to hear that. Once again I apologize for the service you received and the inconvenience caused.
Marquis Finance's reply29 Oct 2022, 17:47
Official
Hi there Adriaan, I'm so pleased to hear that. Once again I apologize for the service you received and the inconvenience caused.