Over 4 Months of Frustration – Zero ResoluIf you think dealing with a government department is bad, try dealing with Marquis — their service team takes incompetence to a whole new level. For over 4 months, I’ve been going back and forth with them over a

If you think dealing with a government department is bad, try dealing with Marquis — their service team takes incompetence to a whole new level.

For over 4 months, I’ve been going back and forth with them over a serious issue: they changed my debit order date without my consent, in direct breach of our sales agreement. This wasn’t just a small error — it caused direct financial loss on my end.

Despite multiple attempts to get in touch and escalate the issue, I’ve been met with silence, empty promises, and absolutely no progress. It’s shocking how a company can operate with such complete disregard for accountability or customer care.

At this point, calling their service team “useless” would be a compliment. This has been going on since since February 2025, and still no resolution.

The way Marquis operates is unacceptable and frankly, the ombudsman should be stepping in to hold them accountable. If you’re considering doing business with them — think twice.

Useless, Pathetic and Poor... these 3 words understate the incompetence of Marquis Finance!