TT
Tsholo T
1 reviews | Active since Aug 2023
04 Nov 2024, 20:29
Not happy with Marquis Finance
My husband and i are first time clients and we are NOT HAPPY at all with Marquis Finance on the 31st October they were supposed to deduct their premium and they did not..now they send us an email saying there was not enough funds for them to deduct their premium and we should pay 50% arrears,whereas there were enough funds on the account Marquis Finance is a **** and they should be stopped.
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Marquis Finance's replyOfficial
05 Nov 2024, 09:15Thank you for bringing this to our attention, and I’m truly sorry to hear of the frustration caused by the recent payment issue. We sincerely apologise for any inconvenience and confusion surrounding your October premium deduction. Please rest assured, I am investigating this matter to determine why the payment was not processed as expected, despite the funds being available. Furthermore, I will contact you soon to discuss this further.
Marquis Finance's reply05 Nov 2024, 09:15
Official
Thank you for bringing this to our attention, and I’m truly sorry to hear of the frustration caused by the recent payment issue. We sincerely apologise for any inconvenience and confusion surrounding your October premium deduction. Please rest assured, I am investigating this matter to determine why the payment was not processed as expected, despite the funds being available. Furthermore, I will contact you soon to discuss this further.