1 reviews | Active since Aug 2024
Not happy
Despite repeatedly calling, emailing, and requesting assistance, Marquis Finance still fails to debit my car payment on the correct date. This ongoing issue has caused unnecessary stress and inconvenience, and now it is negatively affecting my credit score. I have made it clear when the debit should occur, yet the problem persists. I expect Marquis Finance to urgently correct this issue and ensure that my *** is debited on the agreed date going forward to prevent further damage to my credit record.
Dear Philemon,
We’re sorry to hear about the frustration this situation has caused. We would like to clarify the sequence of events. You initially contacted us requesting that your email address be changed, which we actioned. You then contacted us regarding your debit order, and we provided the relevant information. You subsequently requested a change to your debit order date, for which we requested supporting documentation to enable us to process the change. To date, we have not received the required documentation, and as a result, the debit order was processed on the existing date and returned unpaid due to insufficient funds.
I will reach out to you shortly to assist further and work towards resolving the matter.
Dear Philemon,
We’re sorry to hear about the frustration this situation has caused. We would like to clarify the sequence of events. You initially contacted us requesting that your email address be changed, which we actioned. You then contacted us regarding your debit order, and we provided the relevant information. You subsequently requested a change to your debit order date, for which we requested supporting documentation to enable us to process the change. To date, we have not received the required documentation, and as a result, the debit order was processed on the existing date and returned unpaid due to insufficient funds.
I will reach out to you shortly to assist further and work towards resolving the matter.