mM
markwjvr M
1 reviews | Active since Sept 2011
07 Jun 2024, 21:07
Not following up with customer
So, reading through all of these reviews it's quite clear...NO CUSTOMER SERVICE! Send emails = no response...follow up call = no response. Im really fed up with this people. Charging nearly R10000 for settling the vehicle at any time. You must give 3 months notice to sell your vehicle??? I've send the email 50 times to make sure they respond, NOT ONE SINGLE REPLY OR ACKNOWLEDGEMENT! Isn't a vehicle purchase mostly an impulse decision? That's were this people saw a gap in the market...lets ***** people over that want to sell their vehicles! Thank you for messing up my SECOND DEAL. I promise to never ever use your service again, and I'm a firm believer of never say never!
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Marquis Finance's replyOfficial
11 Jun 2024, 10:41Dear Martinus,
I hope this message finds you well. I am writing to extend my sincerest apologies for the frustration and inconvenience you have experienced with our service. Your feedback is extremely important to us, and I am deeply sorry to hear that we have not met your expectations.
I understand how frustrating it must be to feel that your emails and follow-up calls have gone unanswered. This is certainly not the level of service we strive to provide, and I regret that our communication has been lacking. I assure you that we take your concerns very seriously and are committed to improving our response times and overall customer service.
Regarding the issue with the settlement fee and the three-month notice requirement to sell your vehicle, I apologize for any misunderstanding or inconvenience this may have caused. It is important to us that our customers fully understand the terms and conditions of their agreements, and I regret that this information was not clearly communicated to you.
To address your immediate concerns, I will personally contact you shortly regarding this complaint. We value your feedback and will use it to improve our processes and communication to prevent similar issues in the future.
Please accept our sincerest apologies for any inconvenience this has caused you. We are committed to making things right and hope to have the opportunity to regain your trust.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
Marquis Finance's reply11 Jun 2024, 10:41
Official
Dear Martinus,
I hope this message finds you well. I am writing to extend my sincerest apologies for the frustration and inconvenience you have experienced with our service. Your feedback is extremely important to us, and I am deeply sorry to hear that we have not met your expectations.
I understand how frustrating it must be to feel that your emails and follow-up calls have gone unanswered. This is certainly not the level of service we strive to provide, and I regret that our communication has been lacking. I assure you that we take your concerns very seriously and are committed to improving our response times and overall customer service.
Regarding the issue with the settlement fee and the three-month notice requirement to sell your vehicle, I apologize for any misunderstanding or inconvenience this may have caused. It is important to us that our customers fully understand the terms and conditions of their agreements, and I regret that this information was not clearly communicated to you.
To address your immediate concerns, I will personally contact you shortly regarding this complaint. We value your feedback and will use it to improve our processes and communication to prevent similar issues in the future.
Please accept our sincerest apologies for any inconvenience this has caused you. We are committed to making things right and hope to have the opportunity to regain your trust.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this matter.
Best regards,