MS
Michael S
1 reviews | Active since Jul 2015
22 Jul 2023, 10:31
Non-existent Customer service
Ive been making queries and requests since last year through your portal with no response whatsoever, when i call, it takes a couple of days to get hold of anyone to help me. I made a request more than 3 months ago to settle my vehicle, as per your rules, so that i do not have to pay a release penalty fee. Yet more than 3 months later, the company still wants to charge me a release fee. If you are having issues with your portal, then this is not my problem, because ive been advised by yourself to use the portal instead.
Helpful (0)
Replies (5)0
Replies (5)
Marquis Finance's replyOfficial
24 Jul 2023, 09:31Morning Michael, I'm sorry to hear that you haven't received the best service from us, it's not the kind that we pride ourselves on, and as such we appreciate the feedback and the opportunity to strive to be better. Our customer service team will be in touch to resolve any issues you might have.
Marquis Finance's reply24 Jul 2023, 09:31
Official
Morning Michael, I'm sorry to hear that you haven't received the best service from us, it's not the kind that we pride ourselves on, and as such we appreciate the feedback and the opportunity to strive to be better. Our customer service team will be in touch to resolve any issues you might have.
MS
Michael S's updateReviewer Update
24 Jul 2023, 09:57Im amazed by the fact that im getting such a quick response here. but when trying to reach your offices, its impossible. All i want to do is settle my vehicle. If im not getting any response from your office today. then im taking it to the ombudsman.
MS
Michael S's update24 Jul 2023, 09:57
Reviewer Update
Im amazed by the fact that im getting such a quick response here. but when trying to reach your offices, its impossible. All i want to do is settle my vehicle. If im not getting any response from your office today. then im taking it to the ombudsman.
Marquis Finance's replyOfficial
24 Jul 2023, 10:30We apologise again, one of our customer service agents will be in contact with you.
Marquis Finance's reply24 Jul 2023, 10:30
Official
We apologise again, one of our customer service agents will be in contact with you.
MS
Michael S's updateReviewer Update
04 Aug 2023, 18:02Please fix my status on your system. im asking for release, and i still get quoted a penalty fee, even though the agent has told me this has been fixed.
MS
Michael S's update04 Aug 2023, 18:02
Reviewer Update
Please fix my status on your system. im asking for release, and i still get quoted a penalty fee, even though the agent has told me this has been fixed.
Marquis Finance's replyOfficial
07 Aug 2023, 09:20Hi Michael, I hope you are well. I have sent your request to customer service to assist.
Marquis Finance's reply07 Aug 2023, 09:20
Official
Hi Michael, I hope you are well. I have sent your request to customer service to assist.