KM
Kwena M
1 reviews | Active since Oct 2024
08 Apr 2025, 15:06
No review, no service
Financed my motorcycle through Marquis Finance, settled my account on 12/02/2025, requested for original NaTis papers the same day, to date they haven't responded to my email.
For the settlement letter I also had to beg and beg until I wrote a review on the same platform, then they responded. I guess this is the only language they understand.
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Marquis Finance's replyOfficial
08 Apr 2025, 15:18Thank you for reaching out, and please accept our sincere apologies for the delay in responding to your request for the original NaTIS document, as well as the inconvenience you experienced previously when requesting your settlement letter. We completely understand your frustration and regret that you've had to follow up multiple times. This is certainly not the level of service we aim to provide. I will contact you and assist.
Marquis Finance's reply08 Apr 2025, 15:18
Official
Thank you for reaching out, and please accept our sincere apologies for the delay in responding to your request for the original NaTIS document, as well as the inconvenience you experienced previously when requesting your settlement letter. We completely understand your frustration and regret that you've had to follow up multiple times. This is certainly not the level of service we aim to provide. I will contact you and assist.