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Ben L
1 reviews | Active since Nov 2023
14 Jan 2025, 12:32
No one cares
Do not finance you're car thru them been trying to phone them 2 weeks and no answer the pick up the phone and decline the call... Talk about customer service
Trying to cancel my car payments due to the car being faulty but no assist or what to do
Helpful (0)
Replies (14)0
Replies (14)
Marquis Finance's replyOfficial
14 Jan 2025, 12:37Dear Ben,
We're truly sorry to hear about your experience with us. I will be in contact shortly, to urgently assist.
We're truly sorry to hear about your experience with us. I will be in contact shortly, to urgently assist.
Marquis Finance's reply14 Jan 2025, 12:37
Official
Dear Ben,
We're truly sorry to hear about your experience with us. I will be in contact shortly, to urgently assist.
We're truly sorry to hear about your experience with us. I will be in contact shortly, to urgently assist.
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Ben L's updateReviewer Update
14 Jan 2025, 13:44Still waiting for that call
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Ben L's update14 Jan 2025, 13:44
Reviewer Update
Still waiting for that call
Marquis Finance's replyOfficial
14 Jan 2025, 14:29Hi Ben, we have tried to call you, and your phone is going on voicemail. Please have a look at the email sent to you.
Marquis Finance's reply14 Jan 2025, 14:29
Official
Hi Ben, we have tried to call you, and your phone is going on voicemail. Please have a look at the email sent to you.
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Ben L's updateReviewer Update
14 Jan 2025, 14:37Did not receive any phone call
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Ben L's update14 Jan 2025, 14:37
Reviewer Update
Did not receive any phone call
Marquis Finance's replyOfficial
14 Jan 2025, 14:39Der Ben,
I have mad another attempt to contact you on *** and it is going on voicemail yet again, please respond to the email we have sent to you and provide a reachable phone number.
I have mad another attempt to contact you on *** and it is going on voicemail yet again, please respond to the email we have sent to you and provide a reachable phone number.
Marquis Finance's reply14 Jan 2025, 14:39
Official
Der Ben,
I have mad another attempt to contact you on *** and it is going on voicemail yet again, please respond to the email we have sent to you and provide a reachable phone number.
I have mad another attempt to contact you on *** and it is going on voicemail yet again, please respond to the email we have sent to you and provide a reachable phone number.
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Ben L's updateReviewer Update
14 Jan 2025, 14:50Responded to you're email
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Ben L's update14 Jan 2025, 14:50
Reviewer Update
Responded to you're email
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Ben L's updateReviewer Update
14 Jan 2025, 15:00So the finance department... They say it takes 7 to 14 business days to contact me back with a answer.... Also told me they can't cancel my contract that of the car that I bought I drove it 3 times and send it back every time
Please guys don't make the mistake I did don't use them bad for business and you just going to struggle
Please guys don't make the mistake I did don't use them bad for business and you just going to struggle
BL
Ben L's update14 Jan 2025, 15:00
Reviewer Update
So the finance department... They say it takes 7 to 14 business days to contact me back with a answer.... Also told me they can't cancel my contract that of the car that I bought I drove it 3 times and send it back every time
Please guys don't make the mistake I did don't use them bad for business and you just going to struggle
Please guys don't make the mistake I did don't use them bad for business and you just going to struggle
Marquis Finance's replyOfficial
14 Jan 2025, 15:54Thank you for your feedback. We sincerely regret the difficulties you’ve experienced. While cancellations are subject to contractual terms, we’re committed to assisting you. Your satisfaction remains important to us, and we will do our best to resolve this matter efficiently.
Marquis Finance's reply14 Jan 2025, 15:54
Official
Thank you for your feedback. We sincerely regret the difficulties you’ve experienced. While cancellations are subject to contractual terms, we’re committed to assisting you. Your satisfaction remains important to us, and we will do our best to resolve this matter efficiently.
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Ben L's updateReviewer Update
15 Jan 2025, 12:59Who ever is seeing this people don't use them you can't phone them the never pick up I have been trying since 9 this morning
They are so frustrating it is not worth I people
They are so frustrating it is not worth I people
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Ben L's update15 Jan 2025, 12:59
Reviewer Update
Who ever is seeing this people don't use them you can't phone them the never pick up I have been trying since 9 this morning
They are so frustrating it is not worth I people
They are so frustrating it is not worth I people
Marquis Finance's replyOfficial
15 Jan 2025, 13:01We sincerely apologize for the frustration caused by your experience. We are committed to addressing your concerns and improving our service.
Marquis Finance's reply15 Jan 2025, 13:01
Official
We sincerely apologize for the frustration caused by your experience. We are committed to addressing your concerns and improving our service.
BL
Ben L's updateReviewer Update
15 Jan 2025, 13:10How are you going to do that
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Ben L's update15 Jan 2025, 13:10
Reviewer Update
How are you going to do that
Marquis Finance's replyOfficial
15 Jan 2025, 13:12Hi Ben, an email has been sent to you please have a look at it at your earliest convenience.
Marquis Finance's reply15 Jan 2025, 13:12
Official
Hi Ben, an email has been sent to you please have a look at it at your earliest convenience.
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Ben L's updateReviewer Update
15 Jan 2025, 13:36I did replay
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Ben L's update15 Jan 2025, 13:36
Reviewer Update
I did replay
Marquis Finance's replyOfficial
15 Jan 2025, 13:46Thank you!
Marquis Finance's reply15 Jan 2025, 13:46
Official
Thank you!