N
Nthabi
1 reviews | Active since Jan 2024
21 Oct 2024, 13:02
No feedback, phones not going though....Miserable client
I'd like to release my car from storage as soon as today and the phones at Marquis Finance keeps on getting cut off before I even know what the way forward is. When they took away my car, the e-mails were getting answered very quickly telling me to pay the full arrear amount regardless of how many times I tried to reach out to them to make arrangements. Now that I need to release my vehicle, no one is answering. Can someone contact me urgently as I need to know what I need to do now.
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Marquis Finance's replyOfficial
21 Oct 2024, 13:13I sincerely apologise for the frustration and inconvenience you’ve experienced in trying to release your vehicle from storage. I understand how stressful this situation must be, and I deeply regret the communication delays you’ve encountered. We’ve escalated this matter urgently, and someone from our team will be reaching out to you shortly to guide you through the process. In the meantime, please rest assured that we are prioritising your request and will ensure that you receive the necessary information as soon as possible. Thank you for your patience, and I am truly sorry for any distress caused.
Marquis Finance's reply21 Oct 2024, 13:13
Official
I sincerely apologise for the frustration and inconvenience you’ve experienced in trying to release your vehicle from storage. I understand how stressful this situation must be, and I deeply regret the communication delays you’ve encountered. We’ve escalated this matter urgently, and someone from our team will be reaching out to you shortly to guide you through the process. In the meantime, please rest assured that we are prioritising your request and will ensure that you receive the necessary information as soon as possible. Thank you for your patience, and I am truly sorry for any distress caused.