No contact with Marquis

For almost 2 weeks I have been trying to access the customer portal but despite numerous PIN numbers sent to my phone I could not access the customer portal. When requesting that they contact me (on their website) I get more instructions and no amount of replies and stating the nature of my concerns seem to be read. I get just more standard / auto generated replies. Apparently there is no person working at this company whom I could speak to! This is not the first time I struggle with this and judging by previous reviews I am not the only person either. MARQUISE PLEASE CONTACT ME URGENTLY !