Marquis Unhelpful - no heart -

I have been a customer of Marquis Financial Services since 2022, when I financed my Mercedes Benz through them. Up until recently, I have consistently paid my monthly HP installment on time and in full. Unfortunately, due to recent financial strain and several unforeseen expenses over the past two months, I was unable to make one installment payment.

I reached out to Marquis Financial Services to request a 3-month grace period, with the intention of catching up once I have resolved my short-term financial difficulties. I am still employed and fully committed to settling my outstanding balance—currently R158,000—on the vehicle. However, despite my clean payment history and genuine request for temporary relief, Marquis refused to assist in any way or propose any form of alternative solution.

Instead, I was advised to either downscale to a lower-value vehicle or return the car. This approach has left me extremely disappointed, as it suggests that repossession is being prioritised over client support. In a time when a bit of understanding and flexibility would go a long way, Marquis chose to be inflexible and unhelpful.

Given this experience, I would not recommend Marquis Financial Services, and I will not consider using their services again in the future.