ZM
Zandile M
1 reviews | Active since Oct 2017
07 Feb 2024, 13:32
Marquis terrible after sales service due to inaccessibility
Marquis has a great relationship with many dealers and granted that they provide favorable rates for vehicles, BUT their after-sales service is utter and complete nonsense.
They make you do everything on the website but when you lodge a query someone emails you but they don't respond. Don't get me started on trying to call them, I have been trying to call them for a week and have been on hold for half an hour each time. When I EVENTUALLY make it to the front of the QUEUE they still make me hold and NOBODY picks up.
They are terrible with after sales absolutely TERRIBLE, you can't get hold of anybody they are inaccessible and now I have to deal with this nonsense for 72 months.
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Marquis Finance's replyOfficial
09 Feb 2024, 16:01Dear Zandile, Thank you for your feedback. We apologies for the unpleasant experience you've had with us. We can confirm that our customer service representative has been in contact with you and that your query has been resolved.
Marquis Finance's reply09 Feb 2024, 16:01
Official
Dear Zandile, Thank you for your feedback. We apologies for the unpleasant experience you've had with us. We can confirm that our customer service representative has been in contact with you and that your query has been resolved.