Marquis Finance (Worst Service).

DON'T ever get finance through Marquis Finance!!! Reason as follow: My Instalment always goes off on the 27th of every month. On the 27th of July 2024 it went off as normal, but then on the 3rd of August 2024 it went off again due to a technical error from their IT Department. I didn't had enough money in my account, so it bounced back. Cause of their Technical Error, I'm now in arrears!!! Also my instalment went up with R200 cause of their fault and my credit score dropped by 10 points!!! After several mails and telephone calls I couldn't get any help, NO one is calling or mailing me back. I've send several mails to the sales persons, complaints and collections department. but still NO help. I spoke to a lady in the beginning of September and she told me everything is sorted, but she will follow up and get back to me, yet she didn't!!! On the 27th of September 2024 the right amount did went off, but then on the 1st of October 2024 I received my statement where it shows that my account is still in arrears and my instalment was a different amount (a higher amount). I called client service at Marquis Finance and the lady who answered the telephone told me that my account is still in arrears and my instalment will be higher from this month, she said she will find out and get back to me but still didn't. I'm also receiving letters and calls from their attorneys and lawyers about my account that's in arrears. Marquis Finance call centre staff, manager and collections department told me that they could see it’s their fault of what happened with my account and instalment, and they did admit it was a Technical Error from their IT department, but still NO ONE there can solve this issue. Now cause of their fault, my account is in arrears and my credit score has dropped!!! I will never ever go with Marquis Finance again, I'm giving them a 0 star rating and a -10 out of 10!!! I can't complain about their service, because there is NO SERVICE!!!