kK
kmmashego K
1 reviews | Active since Mar 2017
03 Oct 2024, 09:20
Marquis Finance Rude Consultant
I spoke to an agent, wanting to make an arrangement, I did not get her name, as when I asked, she hung up on me after she responded rudely to me as though I was a delinquent. She made me feel small and as though my request is stupid. This type of customer service is appalling, to say the least.
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Replies (4)
Marquis Finance's replyOfficial
03 Oct 2024, 09:36I’m truly sorry to hear about your recent experience when trying to make an arrangement with one of our agents. This is not the standard of service we aim to provide, and I sincerely apologize for the way you were treated. You should always feel respected and valued, and I understand how upsetting it must have been to feel dismissed. Please know that we take this matter seriously, and I will personally look into what happened during your call.
Marquis Finance's reply03 Oct 2024, 09:36
Official
I’m truly sorry to hear about your recent experience when trying to make an arrangement with one of our agents. This is not the standard of service we aim to provide, and I sincerely apologize for the way you were treated. You should always feel respected and valued, and I understand how upsetting it must have been to feel dismissed. Please know that we take this matter seriously, and I will personally look into what happened during your call.
Marquis Finance's replyOfficial
03 Oct 2024, 16:30Thank you for reaching out again. I have reviewed the recordings and, unfortunately, we could not find any record of the call you mentioned. Additionally, I have not received any calls from you, and it appears there has been no response to our emails. I completely understand how this situation may leave you feeling concerned, and I want to assure you that we are doing our best to resolve the matter. It is important to us that all our customers are treated with the utmost respect, and we take your feedback seriously.
Marquis Finance's reply03 Oct 2024, 16:30
Official
Thank you for reaching out again. I have reviewed the recordings and, unfortunately, we could not find any record of the call you mentioned. Additionally, I have not received any calls from you, and it appears there has been no response to our emails. I completely understand how this situation may leave you feeling concerned, and I want to assure you that we are doing our best to resolve the matter. It is important to us that all our customers are treated with the utmost respect, and we take your feedback seriously.
kK
kmmashego K's updateReviewer Update
04 Oct 2024, 08:16Good Morning
I have sent an email to Sibaniseni Nkosi and the complaints email the recording.
I did state that the number has an automated response that the number is not in service.
I look forward to hearing from you, if you have social media please advice as I am unable to attach the call here.
Regards
I have sent an email to Sibaniseni Nkosi and the complaints email the recording.
I did state that the number has an automated response that the number is not in service.
I look forward to hearing from you, if you have social media please advice as I am unable to attach the call here.
Regards
kK
kmmashego K's update04 Oct 2024, 08:16
Reviewer Update
Good Morning
I have sent an email to Sibaniseni Nkosi and the complaints email the recording.
I did state that the number has an automated response that the number is not in service.
I look forward to hearing from you, if you have social media please advice as I am unable to attach the call here.
Regards
I have sent an email to Sibaniseni Nkosi and the complaints email the recording.
I did state that the number has an automated response that the number is not in service.
I look forward to hearing from you, if you have social media please advice as I am unable to attach the call here.
Regards
Marquis Finance's replyOfficial
04 Oct 2024, 08:57Hi Karabo, we have received your recording and have sent you an email in this regard, we look forward to your response
Marquis Finance's reply04 Oct 2024, 08:57
Official
Hi Karabo, we have received your recording and have sent you an email in this regard, we look forward to your response