MARQUIS FINANCE POOR COMMUNICATION

Marquis finance you have deducted the first debit order from my daughters account. She previously spoke to your consultants or sent emails regarding the Renault Kwid 1. 0 Espression 5DR AMT 2020. But yesterday when she when she sent an email Marquis (MF) cannot find her profile on the system. How did you manage to deduct the first installment. What reference did you use. Her name her ID No or Weelee. She does not have a vehicle that belongs to her ,as Weelee had to Tow the vehicle back to their Workshop due to all the defaults and failed brake report from Dekra. So my question to Marquis (MF) you are the finance company, you financed the vehicle. My my daughter has sent a detailed email on the 31 Jan 2025 explaining the situation. Or should I say the bad experience she has had with Weelee. Weelee sent her a screenshot on Saturday , that they refunded the money to Marquis. No reference No etc. The agreement was supposed to be cancelled 2 weeks ago by Weelee. Are you Marquis (MF )going to deduct another installment for a vehicle she does not own. You are quick to take the money, where is the January refund. The aftersales at Weelee ignores messages???????? What a bitter experience it has been. The Vehicle was at Weelee for 21 days. Then had to be towed back to Weelee. ( Defective is not the word) Sales voets toets rather. MARQUIS are you not supposed to look after your clients. We had an ongoing problem with Weelee now it seems Marquis is just as bad. Marquis please advise the time frame it takes for a upliftment of the contract on both sides. Weelee said they busy with the upliftment on the 31.01.2025 To date no joy. I have read a lot of bad reviews on hello peter regarding the services they received from Marquis. I need answers??? My daughter needs answers, don't keep us on hold. Yes Weelee has provided a courtesy vehicle Thank You. But she signed a OTP agreement . She did not sign for a courtesy vehicle. Marquis buck up or you going to loose clients. Hoping to get answers.