HL
Herman L
1 reviews | Active since Feb 2024
19 Feb 2024, 11:49
Marquis Finance not reachable and not responding to dealer queries
I have tried to log an online query, no luck. I have tried phoning. I kept on being pushed down the que. Held on for 10min and then gave up.
Please guys help.
Dear Marquis Finance, please can I get someone with the ability to resolve my issues ***) contact me on my cell number ***: 1. My car have been settled 6 weeks ago and still no original Natis doc. 2. There are two vehicles added to my profile on Marquis that does not belong to me and never have belonged to me. This makes me super worried.
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Marquis Finance's replyOfficial
19 Feb 2024, 14:11Dear Herman, we sincerely apologise for the inconvenience you've encountered while trying to reach us and for the delay in resolving your issues. Your feedback is invaluable, and we are committed to addressing your concerns promptly. Rest assured, we have escalated your query to our dedicated team, who will reach out to you directly on the provided cell number ***). Thank you for bringing these matters to our attention, and we appreciate your patience as we work to resolve them swiftly.
Marquis Finance's reply19 Feb 2024, 14:11
Official
Dear Herman, we sincerely apologise for the inconvenience you've encountered while trying to reach us and for the delay in resolving your issues. Your feedback is invaluable, and we are committed to addressing your concerns promptly. Rest assured, we have escalated your query to our dedicated team, who will reach out to you directly on the provided cell number ***). Thank you for bringing these matters to our attention, and we appreciate your patience as we work to resolve them swiftly.