MARQUIS FINANCE - Horrible Service

They are unfortunately the company i use for Vehicle Finance.

On 1 Dec 2024 i sent an EFT for the amount of my vehicle finance. Then 2 days later, on the 3 Dec 2024, their debit order system deducts the same amount that i have just EFT'd 2 days early. (How can you have a system that just deducts money without checking if a person is in arrears?) So naturally i emailed them to ask for a refund, as i require the funds for other debit orders that month.

This being in December when everyone needs funds for holidays and gifts, turned out to be a nightmare situation for me. A representative responds to my email on the 3 Dec 2024 and asks for my ID no, so she can escalate the issue. On the 7 Dec 2024, still no response to my email, so i reply and mention that the issue is urgent and i have other accounts that needs that funds urgently. On the 12 Dec 2024, still no response and i reply to that email again with additional information. They have still not responded to me this day. Email addresses i sent to ***, ***, ***

I then decided to call them 17 Dec and 19 Dec 2024 with the typical response that they will inform the Finance Dept. of the issue. I still had no feedback whether the Refund will be accepted, just the normal run around.

2 Jan 2025 i called again to find out why my refund request was clearly not accepted, but to be told that the person i need to speak to is on "brunch" at 11:15am, she eventually puts down the phone. I call again immediately after to be told a Supervisor will call me back.

Today is the 4 Jan 2025, still no response to my email, still no call from anyone from the company to inform me what happened to my refund request.

This is the service you can expect from MARQUIS FINANCE, a division of STANDARD BANK i was told when i did my application form.

I deeply regret using them now.