Marquis Finance

This is truly the worst experience of my life with a bank, I financed a car with them in Aug 2024 all was fine, I changed banks in Oct 2025 and requested them to update their system,

This did not happen, so my debit order went of my old account no issues,

In Nov I requested again change the debit order account they said they did, the debit order did not go off, I did eft afterward as my old account was closed, This was apparently due to system errors, for months this happened

This carried on until early this year 2025 I changed the account to cash and did monthly eft's

In May 2025 this year I paid my eft and suddenly they took the debit order as well, When I phoned they never changed the account to cash it was just their system never working and now noly they finally sorted out the problem,

Now I am trying to get my refund they tell me they reversed the debit order but the money never reversed, they even send me a statement with the double amount on it, but will not process my refund

I wanted to speak to an supervisor for months no recalls, no feedback ever on my account not even my refund, I need to phone them, so just no customer service at all,

I did not want to post this review as I am not this type of person but I am just not getting any ware with this bank, So hopefully Marquis finance will read this and then respond to me .