TC
Tristan C

1 reviews | Active since Feb 2024

06 Feb 2024, 18:03

MARQUIS FINANCE, ****** AND **** OF THE EARTH.

WORST financial institution by MILES!

Firstly, with one number to service all clients, you wait ATLEAST an hour to be connected to a representative. Just to be greeted by what sounds like a tea girl with absolutely no financial experience or training.

After trying to get hold of them since last week Tuesday, just for a simple settlement quote. Yesterday I once again had to sit on the line for a hour, to once again politely request a settlement quote. Then being told it will be emailed within 15-20 minutes, a day later, no email. So again. Today I called, and after expressing my dissatisfaction, I was told by "Dudu" that she will put the phone down in my ear? After being on hold for 52 minutes? I am Absolutely appalled.

With their email system being next to non existing, one is forced to sit on hold. I know this since I have 6 emails from last week which have still not been responded to.

Absolutely **** poor service delivery. Or should I say, lack there of.

A week to simply get a settlement quote. Absolutely astounding.

If you are thinking of financing a vehicle, do not even think of doing business with these ****ing vultures, ******, **** of the ****en earth.

0
Replies (1)
Marquis Finance
Marquis Finance's reply09 Feb 2024, 16:01
Official
Dear Tristan, Thank you for your feedback. We apologies for the unpleasant experience you've had with us. We can confirm that our customer service representative has been in contact with you and that your query has been resolved.