hF
hennie F
1 reviews | Active since Nov 2016
16 Aug 2024, 12:41
Marquis Finance
I bought a Suzuki Jimny in July 2021.Financed by Marquis Finance. I sent them a msg on 6 August 2024 requesting a settlement balance. I followed up 3 times with a e mail, but without any success. They do no reply to any of my mails Please assist.
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Marquis Finance's replyOfficial
16 Aug 2024, 13:29Dear Hennie,
Thank you for reaching out, and I sincerely apologise for the inconvenience you’ve experienced in trying to obtain your settlement balance. I understand how frustrating it must be not to receive a response after multiple attempts. Please know that this is not the level of service we aim to provide. I will personally ensure that your request is addressed as a priority
Thank you for reaching out, and I sincerely apologise for the inconvenience you’ve experienced in trying to obtain your settlement balance. I understand how frustrating it must be not to receive a response after multiple attempts. Please know that this is not the level of service we aim to provide. I will personally ensure that your request is addressed as a priority
Marquis Finance's reply16 Aug 2024, 13:29
Official
Dear Hennie,
Thank you for reaching out, and I sincerely apologise for the inconvenience you’ve experienced in trying to obtain your settlement balance. I understand how frustrating it must be not to receive a response after multiple attempts. Please know that this is not the level of service we aim to provide. I will personally ensure that your request is addressed as a priority
Thank you for reaching out, and I sincerely apologise for the inconvenience you’ve experienced in trying to obtain your settlement balance. I understand how frustrating it must be not to receive a response after multiple attempts. Please know that this is not the level of service we aim to provide. I will personally ensure that your request is addressed as a priority